Frequently Asked Questions

Do you work on Windows, Chromebooks, or Android devices?

Yes — King Tides Tech works on Apple, Windows, and Chromebook devices. Apple is a specialty and personal favorite, but I have equal experience with Windows PCs and can also repair and build custom Windows machines. Android phones and tablets are the one exception — those I don’t service.

How do I book an appointment?

You can book directly through the online booking system on this website, or reach out via the contact form or email at bob@kingtidestech.com. I’ll respond to confirm your appointment promptly. Once you are an active customer you can download and install the King Tides Tech app and book all future appointments here as well as see schedule, and pay invoices.

Do you offer same-day service?

No — but for most software issues, troubleshooting, and iCloud problems, same-day service is our goal. Remote support appointments are often available within a day or two.

Do you come to my location?

Yes! I offer on-site service for clients in the Brookings/Harbor area and surrounding Southern Oregon Coast communities. A travel fee may apply for locations outside the immediate area.

Can you help me remotely?

Absolutely. Most software issues can be resolved via phone guidance or screen sharing. Remote sessions are available for clients anywhere on the coast or beyond.

What should I bring or have ready for my appointment?

For in-person visits: your device, your Apple ID and password (if you know it), and your Wi-Fi password. Don’t worry if you don’t have everything — we’ll work through it together.

Do you fix cracked screens or hardware damage?

King Tides Tech focuses on software, setup, and support services. For hardware repairs like cracked screens, I can refer you to trusted repair services.

How much does it cost?

Pricing is straightforward with no hidden fees. Visit the Pricing page for current rates, or contact me for a quick estimate on your specific issue.

Is my data safe during a support session?

Absolutely. I treat your personal data with complete confidentiality. I never access files or accounts beyond what’s needed to resolve your issue.

Are you Apple certified?

I am not an Apple Certified Technician. What I bring is 15+ years of hands-on Apple experience and a track record of helping 2,000+ clients across Southern Oregon. I am a specialist through experience, not a certificate program.